What is wrong with hospital communication?

Posted on October 02, 2016

DASHclinic DASHmed Healthcare

Data is key, but digital is rarely intuitive and straightforward and invariably slower than paper. Communication by confusion, confused by process. It is for this reason that healthcare sees glacial shifts from archaic bleep systems and carrier pigeons to digital. The system needs a shake-up.

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The virtual queue in healthcare waiting rooms

Posted on August 01, 2016

DASHclinic Healthcare

The traditional queue is the linear wait in line queue. Visible by its nature, it reinforces the need to wait. Many linear queues are still evident in healthcare, entry at the full car park for instance, queue for a reception desk etc. Whilst waiting may be an expected component of healthcare (the perpetual mention of waiting lists), the reality is

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Healthcare satisfaction

Posted on March 24, 2016

DASHclinic Healthcare

Healthcare has typically displayed indifference to customer satisfaction. Health is a prerequisite to living, the NHS supplies healthcare free at the point of need and therefore the service is stretched to its limits such that throughput takes precedence over quality of service. Little insight is paid to the importance of service to deliver trust.

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